99bee Privacy Policy — Your Data Is Safe With Us

1 Introduction & Scope

99bee online gaming platform ("we", "99bee") takes your privacy seriously. This Privacy Policy ("Policy") explains what personal information we collect when you use our website, mobile app, or any of our services — and how we use and protect it.

By using any 99bee service, you agree to this Privacy Policy. Please read it carefully before you start using our services.

This Policy applies to all 99bee services, platforms, and associated digital channels. If you are accessing our services from Bangladesh, this Policy applies to you in full.

2 What Data We Collect

99bee only collects the information necessary to provide our services and improve your experience. Below is a breakdown by data type:

3 Purpose & Use of Data Collection

99bee uses your personal information only for the purposes listed below. Each purpose is clearly defined, and we do not use your data beyond what is stated:

• Account creation and management: Keeping your account active and ensuring login security.
• Identity Verification (KYC): Verification of government-issued documents for age verification and fraud prevention.
• Transaction Processing: Managing deposits and withdrawals seamlessly and without interruption.
• Customer Support: Fast resolution of your complaints, questions, and concerns.
• Platform Improvement: Analyzing usage patterns to improve the gaming experience.
• Promotional Communications: Keeping you informed about bonus offers and new features (you can opt out at any time).
• Legal obligations: Compliance with Anti-Money Laundering (AML) regulations and other legal requirements.
• Responsible Gaming: Identifies excessive gaming patterns and provides timely support.

4 Data Sharing & Third-Party Disclosure

99bee never sells your personal information to third parties for commercial purposes. However, there are specific circumstances where data may need to be shared:

• Payment Providers: Mobile banking providers such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• Identity Verification Services: Documents may be shared with trusted third parties to complete KYC verification.
• Law Enforcement Agencies: We are required to disclose information upon receipt of a valid order from a court or government authority.
• Audit & Legal Advisors: Limited data may be used for internal audits, under strict confidentiality agreements.

5 Cookies & Tracking Technologies

99bee uses cookies and similar tracking technologies on its website and app. These help improve your browsing experience and keep the platform secure.

• Essential Cookies: These are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional cookies: Remembers your language preferences and settings so you do not have to reconfigure them each time.
• Analytics Cookies: Time spent on each page, buttons clicked — we use this information to improve our services.
• Security Cookies: Helps detect suspicious logins and unusual activity.

6 Data Storage & Security Measures

99bee follows the highest industry security standards to protect your data. Our technical and organizational safeguards are as follows:

• 256-bit SSL/TLS Encryption: All data transfers occur via encrypted channels, making them unreadable to third parties.
• Two-Factor Authentication (2FA): An OTP is sent to your mobile number each time you log in to your account.
• Encrypted database: All stored data is secured through encryption.
• Regular Security Testing: Regular system audits are conducted by third-party experts.
• Access controls: Only authorized personnel are permitted to access specific data.

Data Retention Period: Your data is retained for as long as your account is active. After account closure, certain data may be kept for up to 5 years as required by law, after which it is securely deleted.

7 Your Rights & Controls

You have full control over your personal information on 99bee. Here is a detailed overview of your rights:

8 Children's Privacy Protection

99bee services are intended for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

• Age verification is in place at the point of registration.
• If we become aware that data has been collected from a minor, the account will be immediately closed and all associated data deleted.
• If you believe your child is using our platform, please contact our support team immediately.

9 Privacy Policy Updates

99bee may update this Privacy Policy in response to legal changes, service improvements, or security requirements. For any significant changes:

• You will be notified via SMS or email to your registered mobile number at least 14 days before any changes take effect.
• The "Last Updated" date at the top of this page will reflect any changes.
• Continued use of the service after changes have taken effect will be considered acceptance of the updated policy.

The latest version of our Privacy Policy is always available on this page. We also maintain an archive of previous versions, which can be provided upon request.

10 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our data protection team:

• Live Chat: Live support is available on the platform 24/7
• Email: [email protected] (please reference privacy-related matters in the subject line)
• Response Time: Typically responded to within 24–48 hours
• For further assistance: Visit the FAQ Page